Introduction to Crisis Management

The course provides an overview of the basic principles of Crisis Management.

After the presentation of 9 case studies, which cover a wide range of sectors and types of crisis, the course will discuss the fundamental concepts at the core of a crisis management program, from the creation of the policy to its validation and continuous improvement.

In addition, issues related to the difference between incident and crisis, crisis communication, the definition of a Crisis Plan and post-crisis management will be explored.

During the course, the user will be asked to interact and answer the quizzes proposed on the topics presented.