List of active policies

Name Type User consent
Privacy and Cookie Policy Site policy All users
Terms and Conditions of Use Site policy All users


Information About Us

Full policy

PANTA RAY S.r.l. understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

A sole shareholder company
Registered in Italy under company number MI – 1893684.
Registered address: Via Dante 7 – 20123 Milan (Italy).
Main trading address: Via Dante 7 – 20123 Milan (Italy).
VAT number: IT06451450966
Email address:
Telephone number: +39 02 36537250
Postal Address: Via Dante 7 – 20123 Milan (Italy).
We are regulated by ISO 9001-2015

What Does This Notice Cover?

PANTA RAY S.r.l., hereby provides the notice on the processing of personal data pursuant to Article 13 of EU Regulation 2016/679 of April 27th, 2016 (hereinafter, the “Regulation”; the Regulation and the Italian Privacy Code, Legislative Decree No. 196/2003, as amended by Legislative Decree No. 101/2018, are together referred to as “Applicable Legislation”). This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in the section ‘What Personal Data Do You Collect?’, below.

What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in the section ‘How Do I Contact You?’.

b) The right to access the personal data we hold about you. The section ‘How Do I Contact You?’ will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in the section ‘How Do I Contact You?’ to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in the section ‘How Do I Contact You?’ to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.

h) For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in the section ‘How Do I Contact You?’.

i) Rights relating to automated decision-making and profiling. The below section ‘How Do You Use My Personal Data?’ explains more about how we use your personal data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Data Protection Authority in your country.

What Personal Data Do You Collect?

We may collect the following personal data:

  • First Name
  • Last Name
  • Email address
  • Organization/company
  • Country of residence and spoken language
  • Payment information
  • Opinions on our training programs
How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you (i.e. Registration Forms for training purpose), because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
  • Improving, personalizing and tailoring our products and services for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time by clicking the unsubscribe link at the bottom of our email communications or replying to the email address supplied on our postal mailings).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone and post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam.  We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations or any other applicable Legislation, and you will always have the opportunity to opt-out.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Personal data of participants enrolled on training programs is retained for 1 year following the expiration date of a training program.
  • Company name and contact data of existing customers is retained for 10 years following a contracted training program.
  • Contact details and training/consulting preferences of potential customers is retained for the legitimate business interest of communicating PANTA RAY products and services, and is retained until it is either updated or consent to contact the recipient is withdrawn.
  • Correspondence with existing customers is held in line with Europe legal requirements.
Do You Share My Personal Data?

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may share your personal data with other companies in our group for the purposes of improving and communicating our products and services or for providing services to customers as part of an agreed training program.  This includes our holding company and its subsidiaries and partners.

We may sometimes contract with the following third parties to supply products and services to you on our behalf. These may include diagnostic or psychometric testing or survey websites for the collection of learner opinions as part of a contracted learning program, or for the purposes of delivery or marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

  • Training Partner Companies located
    • This data will be used to implement training requirements under contracted PANTA RAY training programs.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in in the section ‘How Do I Contact You?’, below. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month (thirty days) of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months (ninety days) from the date we receive your request. You will be kept fully informed of our progress.

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

To the attention of PANTA RAY GDPR Compliance Officer:

Email address:
Telephone number: +39 02 36537250
Postal Address: Via Dante 7 – 20123 Milan (Italy).


This Website may place and access certain first party cookies on your computer. First party cookies are those placed directly by via this Website and are used only by PANTA RAY. PANTA RAY uses cookies to improve your experience of using the Website and to improve our range of products and services. PANTA RAY has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All cookies used by this Website are used in accordance with current Italian and EU Law.

Users will be presented with a pop-up message bar requesting your consent to set cookies. By giving your consent to the placing of cookies you are enabling PANTA RAY to provide the best possible experience and service to you.  You may, if you wish, deny consent to the placing of cookies; however certain features of the Website may not function fully or as intended.

This Website uses analytics services. Website analytics refers to a set of tools used to collect and analyze usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products and services offered through it.
The analytics services used by this Website use cookies to gather the required information. Certain of these cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent.  You may remove these cookies and prevent future use of them by following the steps outlined below.

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed.  For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

How to disable cookies

It is possible to deny consent to use of cookies by selecting the appropriate setting on your browser. The following links that explain how to disable cookies for the most popular browsers are provided below (for other browsers that may be used, we suggest looking for this option in the software help).

To delete cookies already stored on the terminal

Even if the authorization to use third-party cookies is revoked, before this revocation the cookies may have been stored on the user’s terminal. For technical reasons, it is not possible to delete these cookies, however the user’s browser allows them to be deleted from the privacy settings. The browser options contain the “Clear browsing data” option which can be used to delete cookies, site data and plug-ins.

Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.


Full policy

Terms and Conditions

The following terms and conditions (“Terms and Conditions” or “Terms” or “T&Cs”) govern all use of the website platform (the “Platform” or “Site”), including any use or viewing of any Content (defined below) and services available at or through the Platform (collectively, “Services”), by Platform visitors and participants (collectively, “Users”), both unregistered and registered (“Registered Users”). The Platform is owned and operated by PANTA RAY S.r.l., a sole shareholder company, with registered office in Via Dante 7 – 20123 Milan (Italy), VAT number: IT06451450966. The Services are offered to each User subject to such User’s acceptance of all of these Terms and Conditions and all other applicable terms and conditions, operating rules, policies and procedures that are communicated from time to time on or through the Platform by PANTA RAY S.r.l.

Please carefully read the following Terms before accessing this Site. By accessing the Site (which includes, visiting, registering, purchasing or accessing a course) you accept and agree to all of the covenants and conditions imposed in this agreement. If you do not agree to these terms, you may not access the Site. By using this Platform, you agree that you have read, understand and agree to these terms. You also agree to review this agreement periodically to be aware of modifications to the agreement, which modifications PANTA RAY S.r.l. may make at any time. Your continued use of this Site will be deemed your conclusive acceptance of any modified agreement. 

Nature of the content on the Platform

The content provided on the Platform is general educational material. While PANTA RAY S.r.l. takes all reasonable steps to ensure that the content provided on the Platform is accurate and up to date, the content is a snap-shot of what PANTA RAY S.r.l. considers to be the relevant key organizational resilience concepts as at the date the content was created. Accordingly, the content is provided “as-is” without any warranties of any kind including all implied warranties of fitness for a particular purpose, completeness and accuracy. In addition, to the maximum extent permitted by law, PANTA RAY S.r.l. disclaims all liability to you and any third party in relation to the use of the Platform and the content on the Platform. PANTA RAY S.r.l. does not represent or warrant that the Platform will be error-free, free of any viruses or bugs or compatible with any other software or material. PANTA RAY S.r.l. may change and/or update the content on the Platform from time to time without notice to you. 


There is a range of e-learning courses on the Platform. Once you purchase access to a course, you will have 3 weeks to complete it from the date of purchase. You will be emailed an automated reminder one week prior to the course expiry. If you successfully complete the course/s by the deadline, you will be issued with a certificate of completion in relation to that course/s. If you do not successfully complete the course by the deadline, then your access to it will cease (you will continue to have access to your account) and you will not be eligible for a refund.

Information and login details

In order to access a course, you will need to set up an account. This will require you to create a login name and password. You must maintain the security of your login details and you are responsible for all activity that occurs on or through your login details (whether authorised by you or not). You must change your password immediately if you believe that your login details have been used without authorisation. PANTA RAY S.r.l. will not be liable in relation to any failure to comply with these obligations. You agree that all information you provide to PANTA RAY S.r.l. via the Platform (including when setting up an account and afterwards) is current, complete and accurate.

Courses are for personal use only

Access to each course is restricted to the person who is the registered account holder (“Registered User”). The Registered User will not share access to any course with any other person (including by using the Module in a group setting, classroom type setting or similar) or allow any other person to access any course through the Registered User’s account.


Courses may be paid either by credit/debit card or through bank transfer. In case the user holds an account in a currency other than Euros, the price displayed in Euros will be converted according to the current exchange rates applied at the time of the purchase by Stripe or the user's bank account, according to the chosen payment method. Courses purchased cannot be cancelled or refunded.

PANTA RAY S.r.l. will raise an invoice for the course fees in electronic format (for Italian businesses) or via email (for non-Italian companies and single clients). Fees will include VAT (if applicable), according to the current regulation.

Registered Users must make payment within 30 days of the date on the invoice. Registered Users may access the course/s only after that payment has been completed and verified.

Please contact for further information if required.

Certificates of completion

The purpose of each certificate of completion issued on the Platform is to certify that you have successfully completed the course named on the certificate. The certificate does not certify that you are qualified or equipped to perform any task or carry out any activity. A copy of each certificate of completion that you are entitled to will be emailed to the address you provide as part of the registration process. Please ensure that your anti-Spam settings will allow for the delivery of the certificate to your inbox.

Use of the Platform

PANTA RAY S.r.l. grants to you a non-exclusive, non-transferable, revocable licence to use the Platform in accordance with the instructions on the Platform and these Terms and Conditions. In your use of the Platform, you agree not to do anything that may cause undue inconvenience, disruption or offence to PANTA RAY S.r.l., or that may affect the security or operation of the Platform, any services offered via this Platform or any network or system underlying or connected to them.

Intellectual property

All of the content on the Platform (including text, videos, images, trademarks, layout and look-and feel) (“Content”) is subject to copyright and other proprietary rights belonging to PANTA RAY S.r.l. or its licensors. You agree not to copy, reproduce, share, post, modify, transmit, distribute, store (including in electronic form) or in any way exploit, any Content other than as expressly set out in the instructions on the Platform or these Terms and Conditions, or permit any other person to do so.


PANTA RAY S.r.l. may terminate your rights under these Terms and Conditions (and access to the courses and Platform) immediately by notice in writing if you: a) breach these Terms and Conditions; or b) use the Platform in any way that is inappropriate, illegal or may adversely affect PANTA RAY S.r.l. reputation in any way.

Performance of the Platform

The courses are provided on a streamed basis via a third-party website and payment for access courses is made through a third-party payment website. PANTA RAY S.r.l. does not guarantee that you will always be able to access the Platform or payment websites, or that the Platform or the third-party websites will be error-free. PANTA RAY S.r.l. will not be responsible for any delay, lack of availability or poor performance of the Platform or third-party websites.


These Terms and Conditions are governed by the laws of Italy without reference to principles of conflict of laws. You agree to be bound by Italy’s law and to submit to the exclusive jurisdiction of the courts of Italy in connection with the interpretation or application of these Terms and Conditions. The Registered User may not assign, transfer or subcontract its rights or obligations under these Terms and Conditions with the prior written consent of PANTA RAY S.r.l. PANTA RAY S.r.l. may assign, transfer or subcontract its rights or obligations under these Terms and Conditions without the consent of the Registered User.

Last update: February 22nd, 2021